Payment Options

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As of October 1, 2020, normal billing collections and processes for delinquent and past due accounts have resumed.  The Utilities Customer Service team continues to work with customers facing financial hardships to establish payment arrangements.

The agency shown below currently has direct assistance available to those impacted during the COVID-19 pandemic.  Clark County CHAP:CARES Housing Assistance Program

In-person cashiering at City Hall remains closed.  The self-service payment kiosk located outside of City Hall is available for customer use at any time, and the customer service call center is open Monday–Thursday, 8 a.m.–5:45 p.m. by calling (702) 633-1484. Other convenient payment options are available, see below for more information.  

The City of North Las Vegas now offers nine (9) ways to pay your utility bill.  Payment options marked with an asterisk (*) offer same-day payment posting to the Utility account.

Direct Debit:

City utility bills may be automatically debited from your bank account monthly through Direct Debit. Funds are withdrawn from checking or savings accounts within fourteen days of billing. Signing up for Direct Debit may be done in person at the Utilities Department with a blank, voided check, or through our online portal here.  For more information, please contact customer service at (702) 633-1484.

Online Payment by Bank:

Many banks and bill processing companies are on the Internet and allow for bill payment to the City. In particular, many banks offer online bill payment services free of charge to account holders. Check with your bank to determine which options are available.

By Mail:

Your monthly utility bill includes a payment envelope and remittance slip. Simply follow the instructions on the utility bill and mail your payment in the payment envelope with the payment remit slip. Please do not staple or fold the remit slip. Mail payments to:

City of North Las Vegas
Utilities Department
P.O. Box 360118 
North Las Vegas, NV 89036-0118

Drop Box:

Customers can quickly drop off utility bill payments in a convenient drop box located in the customer parking lot at City Hall, 2250 Las Vegas Blvd., N. 

*Online Payment on City website:

The City offers convenient online utility bill payment on the City's Web site. To make online payments, a valid Visa, Discover, Mastercard or American Express is required.

Click here for Online Utility Bill Payment

*Kiosk Locations:

Outdoor Kiosk

User-friendly payment kiosks are also available in the lobby of City Hall and outside on the west side of the building at 2250 Las Vegas Blvd., N.  It accepts cash, credit and checks.  

*PayNearMe (Cash):

PayNearMe_295

Beginning February 11, 2015, the City has partnered with PayNearMe to allow residents to pay their utility bills with cash at any 7-Eleven, Family Dollar, or ACE Cash Express. There is no fee for using PayNearMe and payment is made same-day. All that is required is a PayNearMe barcode.

There are two ways to get a PayNearMe (Cash) barcode to pay your bill with cash today.

  1. You can text NLV to 88288 and receive a barcode on your phone to make a payment at 7-Eleven, Family Dollar, or ACE Cash Express.
  2. If your bill has the PayNearMe barcode (shown below) on the front, you can take the bill directly to a 7-Eleven and hand it to the cashier with your cash payment.
PayNearMe-Barcode


*By Phone:

Customers can pay their utility bill by contacting Customer Service at (702) 633-1484 via phone. Visa, MasterCard, Discover and American Express credit cards are accepted.  

*In Person:

Visit the Utilities Department in the Gold LEED certified City of North Las Vegas City Hall.

City Hall
2250 Las Vegas Blvd, N.
North Las Vegas, NV 89030

Customer Service and Call Center Hours: 
Monday through Thursday
8:00 a.m. to 5:45 p.m. 
CLOSED Fridays and Holidays