The City of North Las Vegas Utilities Department offers online services. Click here to see all of the convenient online services.
The self-service payment kiosk located outside of City Hall remains available for customer use at any time. Our call center is open Monday–Thursday, 8 a.m.–5:45 p.m. by calling (702) 633-1484.
City Hall
2250 Las Vegas Boulevard, North, Suite 250
North Las Vegas, NV 89030
Customer Service: (702) 633-1484
Customer Service Fax: (702) 399-0383
Hours: Monday - Thursday 8:00 a.m. to 5:45 p.m.
Administration: (702) 633-1275
Administration Fax: (702) 649-9784
Report Water Waste: (702) 633-1216 or E-mail Form Link
Hours: Monday - Thursday 8:00 a.m. to 5:45 p.m.
Emergency After Hours: (702) 633-1275 (select option 1 following the
prompting to report a water or sewer emergency)
- Contact Utilities Online
- Customer Service Queue (for In-Person Services at City Hall)
Director: Tom Brady, P.E., LEED AP
Deputy Director: Joemel Llamado, P.E.
Business Services Manager: Romina Chapman-Wilson
Utilities Finance Manager: William Riggs
The Utilities Department mission is to provide quality, cost effective utility services meeting the needs of our community. The Department is organized into five divisions:
Administration: The Administration Section of the Utilities Department is responsible for providing administrative support to all Divisions within the Department.
Business / Customer Service: The Business / Customer Service division ensures that the customer receives quality service while protecting and enhancing the revenues and assets of the City’s Utilities Department.
Finance Division: The Utilities Finance Division is responsible for customer billing, payment processing and oversees the department’s budget.
Operations: The Utilities Operations Division is responsible for providing safe and reliable water and sewer service to our customers. Operations staff are available 24/7.
Water Reclamation Facility (WRF): The WRF is staffed with highly trained personnel who operate and maintain the state-of-the-art facility using submerged membrane bioreactor technology to produce extremely clear reclaimable water.
VISION
"DETERMINED TO DELIVER"
Product, Service, Reliability