Filing a Claim with Risk Management

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Reporting a Claim

Please read the Frequently Asked Questions section prior to completing your claim.

If you feel you have a legal basis for a claim against the City of North Las Vegas, you should take the following steps:

1. Submit a report online using one of the links below:

2. To file a claim via USPS mail or fax, click here to download a claim form. 

3. Complete the claim form in its entirety and submit it to the Risk Management Division along with all supporting documentation. Examples: statements, witness contact information, photos, vehicle registration, insurance, repair estimates, cost for repairs, police report, etc. Missing or incomplete information may cause delays in processing your claim.

Submit your form and all supporting documents to:

City of North Las Vegas
Risk Management Division
2250 Las Vegas Blvd., North, Ste. 820
North Las Vegas, Nevada 89030

FAX: (702) 399-8426

4. Allow 5 business days for a response. You will receive a confirmation via email or telephone call confirming receipt of your submission within 5 business days. Please note that the City of North Las Vegas maintains a four day work week (M-Th). Our offices are closed on Fridays.

Frequently Asked Questions

What information should I file with my claim?
To file a claim online, via fax, or USPS mail, all supporting documents must accompany the claim form. Depending on the type of claim you are filing, supporting documents may include, but are not limited to:

  • Police reports
  • Photos
  • Diagrams
  • Vehicle registration
  • Proof of ownership (damaged item(s))
  • Witnesses and their contact information
  • Proof of insurance (damaged item(s))
  • Two (2) comparative estimates or repair invoice(s)

Please note that ALL supporting documents submitted with your claim become the property of the City and are considered public record.

Does my claim have to be notarized?
Notarization is required for claims submitted via fax or USPS mail. Notarization is not required for online filings.

How do I report a claim that involves bad weather, potholes, manholes, valve lid covers, general road debris, or related factors?
The City generally is not responsible for damage caused by "acts of nature" (i.e. storms, floods, weather damage, etc.). According to Nevada Revised Statutes, NRS 41.033, the City generally is not responsible for incidents/claims related to cracks in the sidewalks, potholes, debris in the roadway, or lid covers, unless the Ctiy has been given notice prior to the incident.

What happens once I file a claim?

The claim form and all supporting documentation will be reviewed by the City's Risk Management team and/or the City's insurance carrier. You will be contacted if additional information is required. The City's policy, supported by state law, is to approve only those claims in which the City is negligent in some way. The length of time it takes to investigate a claim varies case by case, however most claims are processed within 6-8 weeks of filing.