[Music plays, video fly through of Las Vegas strip at night]
[Video of Lance Burton, Master Magician, performing magic]
Lance Burton: Hi, I'm Lance Burton. You know, the world looks to the Silver State as a refuge away from the burdens and uncertainties of daily life, and it is my special privilege to work with you in making that experience a lifelong memory for those who visit our home.
Your hard work has helped build the reputation of our state as a welcoming, exciting, safe and secure sanctuary.
We need to preserve and protect our hard-earned reputation and, in today’s world of extremes, it has never been more important to understand the threats to our livelihood.
That is why I am pleased to share with you the important information that follows, providing you with the knowledge and tools that will protect our home and our extraordinary position as the finest and friendliest tourist destination on Earth.
[Title: Enhanced Awareness For Prevention: Valet]
Dave Courvoisier, News Anchor: This message builds on a fundamental understanding of the Seven Signs of Terrorism and is designed to assist you, as a member of the valet staff, in more effectively supporting property security and safety.
The learning objectives are to help you:
- Know the Seven Signs of Terrorism
- Know what is suspicious in your working environment
- Pay attention to what doesn’t look, sound, smell or feel right.
- Know how and to whom to report suspicious activity
Several of the Seven Signs are uniquely seen in the valet's work place:
- Information gathering
- Testing Security (or Probing)
- Suspicious behavior
Dave Courvoisier: Terrorists and criminals will often conduct surveillance on a possible target. They do this in order to determine the strengths and weaknesses of their target.
Examples of surveillance include someone recording or monitoring activities, drawing diagrams, making notes on maps, using vision-enhancing devices such as binoculars, or possessing floor plans or blueprints of places such as casinos, public utilities, or government or military facilities.
Dave Courvoisier: This is when someone attempts to gain information about an important place, operation or workers.
[Video of a man asking a valet suspcious questions. The valet shakes his head no.]
Terrorists may ask how many people are on property right now, question you about building operations or deliveries, or seek out security-related information.
That alone, or taken together with other facts, might reveal security strengths or weaknesses.
Dave Courvoisier: Testing the property, or "probing," is another way for terrorists to gather information. This may be done by walking or driving into restricted areas to observe security or law enforcement response. They may also try to pass physical security barriers or bypass access procedures in order to assess strengths, weaknesses and response times.
[Video of valet walking while emergency vehicles pass by. A man in a car is observing the vehicles with a long range lens.]
Specific areas of interest to terrorists would include how long it takes security or law enforcement to respond to an incident, the number of responding personnel and their equipment, and the routes taken to a specific location.
[Video of a man with a brief case suspiciously looking around and waiting. A valet asks him if he needs help but he waves the valet off. The man places the briefcase by a trash receptacle and leaves.
Dave Courvoisier: A suspicious person may be seen pre-positioning supplies or equipment. They might be seen in a given area as though they are waiting for something to happen. They may exhibit signs of nervousness. And they may appear oblivious to normal activities taking place around them because of their focus on their own impending plans.
[Sharpening Observational Skills
- What is suspicious?
- How will I know?
- What should I do?
- Am I misreading?
- Is this for real?]
Any of the Seven Signs of Terrorism may come months apart, so it is very important to document every fragment of information, no matter how insignificant it may appear, and forward this information to the proper authorities.
Vital pieces of the puzzle could be any of the following:
- Taxis, limos or passenger vehicle that want to park near entrances or main pillar of building
- Service vehicles, vans and trucks that desire to park in non-service areas
- Guests who appear suspicious and focus on moving away from a vehicle in wrong direction
- Vehicle contains large items concealed by blankets or tarps
- Individuals taking notes, pictures, or videos of property.
- A vehicle that remains unclaimed by its owner or exceeds the parking term agreement.
- A vehicle that appears weighted down
- A vehicle emits a strange odor, such as a chemical or fertilizer smell.
- A liquid substance, not normally associated with a vehicle, is observed leaking from the passenger compartment or the trunk.
- A vehicle contains metal cylinders, tanks, PVC pipe, fire extinguishers, batteries, containers or any unusual wiring.
- The license plates on a vehicle do not match or look “improvised.”
- Driver refuses to take a valet ticket and looks around nervously.
[Video: A vehicle drives into an area that has a valet, but parks in a restricted area that is close to the main entrance. The camera zooms in on a “No Parking Sign.” The valet attendant walks towards the car. The driver exits the vehicle and is met by the valet. The valet greets the driver and then attempts to give the driver a valet ticket. The valet is seen trying to write the guest name on the ticket, but the driver just walks off in the opposite direction of the entrance and away from the building.]
You know your property and you know visitors make innocent mistakes as they arrive. If a vehicle is found out of place, approach the driver as soon as possible. If he avoids you or moves away from the property, keep a description of the driver in your memory, and quickly scan the vehicle for any unusual objects and smells.
[Video: The camera zooms in as the valet opens the door to move the vehicle, but the attendant doesn’t enter the car. The camera zooms towards the backseat of the vehicle. A blanket covers several items. The items include bags of fertilizer and visible wires. The attendant is then seen calling security from the valet booth. ]
You know business travelers and family vacationers. If the cargo doesn’t match your experience and just doesn’t appear right -- call for help. let a supervisor or security expert sort it out. It may be harmless, but that is for others to decide.
[What Matters Most: If You See Something, Say Something!”]
The goal is simple: “If you see something, say something.” It’s about protecting our guests, our co-workers, ourselves, and our communities.
[Montage of enactment scenes. Puzzle pieces form a stop sign. Report anything suspicious to a supervisor, security, or the Police.]
Dave Courvoisier: Every observation you make of suspicious behavior or suspicious items could be part of a bigger puzzle that, when known by the right people in a timely manner, will help save lives and stop something bad from happening.
[University of Las Vegas (UNLV) Institute for Security Studies]