Guest Room Attendant Transcript

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[Music plays, video fly through of Las Vegas strip at night]

[Video of Lance Burton, Master Magician, performing magic]

Lance Burton: Hi, I'm Lance Burton. You know, the world looks to the Silver State as a refuge away from the burdens and uncertainties of daily life, and it is my special privilege to work with you in making that experience a lifelong memory for those who visit our home. Your hard work has helped build the reputation of our state as a welcoming, exciting, safe and secure sanctuary.  We need to preserve and protect our hard-earned reputation and, in today’s world of extremes, it has never been more important to understand the threats to our livelihood.  That is why I am pleased to share with you the important information that follows, providing you with the knowledge and tools that will protect our home and our extraordinary position as the finest and friendliest tourist destination on Earth.

[Enhanced Awareness for Prevention: Guest Room Attendant]

Dave Courvoisier, News Anchor: This message builds on a fundamental understanding of the Seven Signs of Terrorism and is designed to assist you, the Guest Room Attendant, in more effectively supporting property security and guest safety.  

The learning objectives are to help you:

  • Know the Seven Signs of Terrorism
  • Know what is suspicious in your working environment
  • Pay attention to what doesn’t look, sound, smell or feel right.
  • Know how and to whom to report suspicious activity.

Several of the Seven Signs are uniquely seen in the Guest Room Attendant’s workplacE:

  • Surveillance
  • Planning (acquiring supplies)
  • Suspicious behavior


Dave Courvoisier: Terrorists and criminals will often conduct surveillance on a possible target.  They do this in order to determine the strengths and weaknesses of their target. Examples of surveillance include someone recording or monitoring activities, drawing diagrams, making notes on maps, using vision-enhancing devices such as binoculars, or possessing floor plans or blueprints of places such as casinos, public utilities, or government or military facilities.

[Planning (Acquiring Supplies)]

Terrorists need to acquire supplies and equipment to carry out their attacks.  This may include law enforcement or military equipment, identification badges, uniforms, and decals. 

[Images of weapons]

They may also obtain explosives, weapons, ammunition, harmful chemicals such as chlorine, or chemical equipment.

[Video of chemicals being loaded into vehicle]

Even seemingly safe chemicals bought over-the-counter, such as hydrogen peroxide, in quantity can be a prescription for a deadly explosive device.

[Suspicious Behavior]

Dave Courvoisier: We all have good instincts and, if we listen to those instincts, they just might make the difference in detecting people who are testing our security. 

[Video of nervous guest looking into room while attendant is cleaning it. He leaves a backpack by the room across the way and leaves.]

Exceptionally nervous or evasive guests or visitors encountered in hallways or while cleaning a room are examples.

[Sharpening Observational Skills

  • What is suspicious?
  • How will I know?
  • What should I do?
  • Am I misreading?
  • Is this for real? ]

Common sense and your instincts will guide you in knowing when something is not right and deserves attention or action by others.

Some of the concerns that are important to report when you observe them while doing your job include:

  • Weapons or ammunition of any type
  • Fire alarms or smoke detectors that are covered, disabled or removed
  • Engineering drawings or blueprints of properties
  • Notes, pictures or marked up maps of buildings
  • Unusual odors, such as cleaning solvents, petroleum products, or evidence these chemicals were in the room (wrappers, labels) or stains in the sink, shower or tub
  • Discarded empty plastic containers labeled acetone or hydrogen peroxide or containers that obviously have had the labels removed
  • Cut wires, electronic components, electrical tape, batteries, soldering guns, ball bearings or nails.

[Video: The GRA is viewed in a hallway approaching a room that has a “Do Not Disturb” sign on the door.  The screen caption says the “Guests have denied access to the housekeeping staff to perform routine room cleaning duties over a period of several consecutive days.”]

Follow your property’s procedures for access to a room whose guests have persistently refused service.  Upon entering a room, you should be aware of the unusual and should trust your sense of what seems out of place. 

[Video:  As the GRA pans right in the room, high-powered field binoculars are seen lying near the window with an aerial photograph of the area surrounding the property underneath.  The camera continues following the GRA who stops when noticing on the night table there are three empty boxes of ball bearings a soldering iron, electrical tape, duct tape, and a spool of wire with wire cutters.  ]

High-powered optical equipment or aerial photographs, as well as quantities of electronic parts and equipment that are out of the ordinary.  Spare parts and quantities of equipment may be signs of the preparation of improvised explosive devices or other weapons. 

[Video: to GRA calling security on house phone.]

When in doubt, call for security. 

The goal is simple:  “If you see something, say something.”  It’s about protecting our guests, our co-workers,  ourselves, and our communities. 

[Montage of enactment scenes. Puzzle pieces form a stop sign. Report anything suspicious to a supervisor, security, or the Police.]

Dave Courvoisier: Every observation you make of suspicious behavior or suspicious items could be part of a bigger puzzle that, when known by the right people in a timely manner, will help save lives and stop something bad from happening. 

[University of Las Vegas (UNLV) Institute for Security Studies]