City of North Las Vegas Banner
Home  |   Mayor & Council  |   Departments & Services  |   Online Services  |   Employment  |   Info Finder
 

Utilities

   Home Page
   News
   Randall E. DeVaul
   City Maps
   Water/WasteWater    (Sewer) Rates
   Water Meter
   Contact the City Online

Divisions

   Administration
   Business Services
   Engineering Services
   Utilities Operations
   Water Reclamation Facility
Online Services Online Services
   Contact the City Online
   Utilities Service Request
   Utility Payment Options
   Utility Inspection Scheduling
   Utility Project Lookup
   Utility Service Requests
   Utilities Electronic Civil    Improvement Submittal

Water Quality

   2013 Water Quality Report
   2012 Water Quality Report
   2011 Water Quality Report
   2010 Water Quality Report

For Kids

   New Splash Jr. (English)
   New Splash Jr. (Español)
   Pain in The Drain
Online Services Information
   Fire Service Backflow
   Garbage / Recycling
   Guidelines for Washwater
   and Urban Runoff
   Home Water
   Treatment Systems
   Industrial Wasterwater
   Pretreatment Program
   Leak Detection
   Source Water
   Assessment
   Southwest Gas Rebates
   Watering Schedule
 

Utility Bill Payment Options

**Payments on accounts where service has either been interrupted or where an arrangement is currently due or past due can only be made by speaking with a Customer Service Specialist over the phone (702-633-1484) or in person (City Hall, 2250 Las Vegas Blvd, N., North Las Vegas, NV 89030).**

A deposit is required for homeowners and renters if services are disconnected for non-payment and a deposit was not previously collected. To restore service the total amount due, the deposit and a connection fee of $25 (or $60 after 3 p.m.) is required and cannot be waived. Deposits for such accounts may be paid in full, may be split (by paying ½ now & billed for the other half) or may be billed.

Effective 01/21/2013, any payment arrangements made will be due on the date agreed to. Payments not made on the arrangement due date will be considered to be in default of the payment arrangement and will disqualify the account
holder(s) from being eligible for another payment arrangement for a period of 6 months.

The City of North Las Vegas now offers eight (8) ways to pay your utility bill. Click on one of the following links to learn more.

  1. Online Payment Options
  2. Direct Debit
  3. Convenience Pay
  4. In Person
  5. By Mail
  6. By Phone
  7. Drop Box
  8. Kiosks

                                    Online Payment on City website:

The City now offers electronic Utility bill payment on the City's website. To make online payments, a valid Visa or Mastercard is required.

Click here for Online Utility Bill Payment

Online Payment by Bank:
Many banks and bill processing companies are on the Internet and allow for bill payment to the City. In particular, many banks offer online bill payment services free of charge to account holders. Check with your bank to determine which options are available.

E-Bill:
The City’s Utilities Department now provides customers the option of an easy, environmentally friendly and cost-effective electronic billing service.  The new feature known as “E-Bill” is a free, paperless billing service for the City’s utility customers.
Click here to sign up for the new user-friendly E-Bill. 

City utility bills may be automatically debited from your bank account monthly through Direct Debit. Funds are withdrawn from checking or savings accounts within fourteen days of billing. Signing up for Direct Debit may be done in person at the Utilities Department with a blank, voided check or online. For more information, please contact customer service at (702) 633-1484.

Convenience Pay:
The City has teamed up with Western Union to make paying your utility bill more convenient for our customers. Customers can pay their utility bills at any Western Union Payments Service locations, providing extended hours and more options for immediate bill payment. Click on the Western Union logo below to find a location near you.

Western Union Logo

In Person:
Visit the Utilities Department at the new, LEED certified City of North Las Vegas City Hall.

City Hall
2250 Las Vegas Blvd, N.
North Las Vegas, NV 89030

Customer Service and Call Center Hours:
Monday through Thursday
8:00 a.m. to 5:45 p.m.
CLOSED Friday

By Mail:
Your monthly utility bill includes a payment envelope and remittance slip. Simply follow the instructions on the utility bill and mail your payment in the payment envelope with the payment remit slip. Please do not staple or fold the remit slip.   Mail payments to:

City of North Las Vegas
Utilities Department
P.O. Box 360118
North Las Vegas, NV 89036-0118

Customers can pay their utility bill by contacting Customer Service at (702) 633-1484 via phone. Visa, MasterCard, Discover and American Express accepted. 

Drop Box:
Utility customers can quickly drop off utility bill payments in a convenient drop box located in the customer parking lot at City Hall, 2250 Las Vegas Blvd. N.

Kiosks Location:
User-friendly payment kiosks are available in the lobby of City Hall,
2250 Las Vegas Blvd. N., 8 a.m. to 6 p.m. Monday - Thursday.

Home Page | About Our City | Mayor & Council | Departments
Meetings & Agendas | What's New | City Jobs | Text Navigation | Privacy Policy


In support of the Americans with Disabilities Act,
an accessible version of content can be requested for this web page by clicking here,
calling (800) 326-6868 for Telecommunications Device for the Deaf (TDD) access,
or emailing the City's ADA Coordinator at ADA@cityofnorthlasvegas.com.

The City's draft Internet accessibility policy may be viewed at this link.