Utilities Business Services

2829 Fort Sumter Drive North Las Vegas, NV 89030 Phone: (702) 633-1484 Fax:  (702) 399-8099 Hours of operation:   Monday through Thursday:
(8:00 a.m. - 5:45 p.m.) Friday: (8:00 a.m. - 5:00 p.m.) Business Services Manager: Michael Wilson E-mail Form Link form for Utility Billing questions for water and sewer; water turn-on/turn-off services; water waste violation reporting.

The Utilities Business Services Division has two locations:

The Business Services Division establishes accounts for new customers, maintains cash collections for all City departments, makes deposits to the bank, and resolves customer inquiries and complaints regarding services provided.  

Both locations are open Monday through Thursday (from 8:00 a.m. to 5:45 p.m.) to accept payment for water, sewer, and garbage service for the City of North Las Vegas.  On Fridays, payments can be made and customer service is available (from 8:00 a.m. to 5:00 p.m.) at the Utilities Building at 2829 Fort Sumter Drive. Payments may be made through the mail, in person, by credit card, online via our website, or by automatic checking account withdrawal.

Payment drop boxes are located on the North side of the City Hall building and on the North side of the Utilities Building.  Payments received in the drop boxes prior to 7:00 a.m. will be posted the same business day.  Payment may also be made with a credit card by calling 633-1484 or online via our website.

In addition, customers can pay their water bills at any of the more than sixty additional convenience pay locations located throughout the Las Vegas Valley.

Click here for a full list of payment options.

Renters establishing new service must have a lease agreement with a required deposit of $150.

Home owners establishing new service must provide a copy of the final escrow instructions including the escrow number.

Commercial business establishing new service must pay a deposit equal to three times the estimated average monthly water bill.

For a water emergency after 5:45 p.m., please call 633-1280.

For garbage pick up dates, please call Republic Services at 735-5151.

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TOPICS LIST

To search our Topics List, look for the key word that interests you. Click on your topic to be linked to information on that subject. If you can not find what you are looking for under the Business Services Division, please check our Topics Master List for topics for the entire Utilities Department.

• Drought Watch - New Lawn Watering Restrictions
  (effective October 1, 2003)
• New Utility Rate Information
  (effective January 1, 2008)
• Water Conservation
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