Utilities Business Services
Contact the City Online
Submit a Utilities Service Request
2250 Las Vegas Blvd, N. Suite 250
North Las Vegas, NV 89030
Phone: (702) 633-1275
Fax: (702) 649-2594
Payment: (702) 633-1484
Fax: (702) 399-0383
Customer Service and Call Center Hours:
Monday through Thursday
8:00 a.m. to 5:45 p.m.
Business Services Manager: Romina Chapman-Wilson
The Business Services division ensures that the customer receives quality service while protecting and enhancing the revenues and assets of the City’s Utilities Department.
The Business Services division is comprised of three (3) sections.
Field Customer Service
The Field Customer Service section performances include meter reading, field customer service (including water service turn-ons and turn-offs) and conservation efforts. Employees also respond to waste water concerns.
The Customer Service section performs cashiering services, customer services, call center, billing, bill printing and bill payment proceedings.
The Project Service section handles technology interface, project planning and testing, and related support services. The Automated Meter Reading Project is the highest priority for this section.
Click here for more information on Water and Waste Water (Sewer) Rates.